By Colin Sheehan.
North American Roofing is made up of impeccable core values that supports a team of talented professionals, which is why they are the RoofersCoffeeShop® R-Club Roofer of the Month. RCS podcast producer Megan Ellsworth sat down with Brunno Batista, a newly hired coatings director at North American Roofing, to learn more about this great company. Listen to their conversation that celebrates the achievements of North American Roofing and how they are enhancing the industry.
Brunno grew up in a roofing family, his grandfather starting as a roofer in Italy before leaving for Brazil when World War II began in Europe. He started a waterproofing company in Brazil, where Bruno’s father worked until moving to New Jersey in 1970. Once in America, Bruno’s father opened a roofing company, introducing Bruno to what would be his future career.
“Every time spring break or summer or in the weekend or even the holidays I would help my dad,” said Bruno. “So that’s when I started roofing.”
Bruno started at North American Roofing only five months ago. The company itself has been established since 1979 with a primary focus on commercial roofing. “We install EPDM, PVC, you name it,” said Bruno. “We install all type since [the] 1970s. It's a big name in our industry, North American Roofing.”
Soon after its founding, North American Roofing became a second home to a group of talented, tight-knit installers, project managers, salespeople, technicians and managers. North American also makes it a point to celebrate their employees through recognizing an outstanding worker every month on their website.
“Right now, I'm celebrating me and my friend Lee, he's also with me at the coatings division and that's what I'm celebrating right now, that we now have a coating division,” said Bruno. “A new division that is focused primarily in coatings, restoration, instead of putting all that roof in the landfill, now we have a chance to restore the roof."
North American Roofing’s success can also be boiled down to their superior customer service. Bruno suggests that the key to business, especially in the roofing and construction industry, is building and maintaining positive relationships with customers. More so, adding that personal touch to every interaction with a customer, along with a job well done, is the best way to ensure the customer will remember and come back to the company time and time again.
“If you maintain a relationship and be loyal to whoever you are [with], you're going to be very successful in what you do,” said Bruno. “I talk a lot, but at the same time I like to listen too, because it's important for you to listen to the customer, because they'll tell you what problems they have. And you, just by listening to them, [will] be able to find a solution.”
Listen to the entire conversation to learn more about North American Roofing and why they are July’s R-Club Roofer of the Month.
Colin Sheehan is a reporter, videographer and video editor at RoofersCoffeeShop®. He graduated with a B.A. in English with a Film Emphasis from the University of Colorado in Denver. Colin is a storyteller, musician and loves long hikes and camping in the Colorado mountains.