Wendy Marvin - AAR Expert
Customer Education is About Caring
RCS Influencer Wendy Marvin says Matrix Roofing freely offers advice and education for its customers because it builds trust, which is the core of their business. Customers are the lifeblood of our industry and yet roofing is rarely on the radar of most homeowners. Planning for the replacement of their roof ...
Brand First, Then Market Your Company
RCS Influencer Wendy Marvin says that both customers and employees can be your company’s brand ambassadors. At Matrix Roofing & Home Solutions we advertise differently than a lot of other companies. Marketing can cost thousands of dollars. It can either help the business by bringing in leads ...
Insurance Expenses Were One of the Largest Costs of Doing Business for this Contractor
RCS Influencer Wendy Marvin says that it’s hard to pick just one large cost of doing business, but liability insurance has been her pain point this year. Being given the RCS Influencer questions to answer each month – and laughing when they ask us for just “one” of anything – is ...
Educated Companies Grow and Can Withstand Industry Downturns
RCS Influencer Wendy Marvin says that as we navigate running our businesses the world around us is changing and education helps us to keep up. Roofing is an industry with a history of conservative, even slow changes. No doubt, because tried and true installations are important when considering the risk ...
Being Successful Means Having a Complete Understanding of Your Business.
RCS Influencer Wendy Marvin says that it’s critical to focus equally on both the business side and the installation side of your company. One piece of advice for a new contractor. I think this is one of the hardest blogs that I've ever written. Mostly because there are so many pains, ...
Our Protection, Our Strength, Our POWER is in Our Collective Voice
RCS Influencer Wendy Marvin says participate in your trade associations, and you’ll never be alone when problems arise. As a new contractor, I was head down, working in my business. I never looked up to notice what was going on around me, I didn’t think I had the time. ...
Use Technology as Leverage to Grow your Business
RCS Influencer Wendy Marvin says that when considering technology, ask around. Technology is the leverage we use in our roofing businesses. It can administer tasks faster, store data, provide calculations, and so much more. Technology and all the changes and headaches that it can bring, is necessary for a growing ...
2019. Wow. How did we get here so fast?
RCS Influencer Wendy Marvin says that she starts each year by looking back at the previous year and prioritizing opportunities for the coming year. Looking back: We start off our new year by looking back at the old, celebrating our victories and evaluating our challenges. It’s a good review ...
Well-trained employees make fewer mistakes, minimizing risk and optimizing opportunities
RCS Influencer Wendy Marvin says that training is the lifeblood of her company. At Matrix Roofing & Home Solutions, we create a work environment that values education. Additional learners are openly praised. Certificates of Completion are proudly displayed. Our owner even discusses her own ongoing training and how ...
Company Diversity - Why it Matters
RCS Influencer Wendy Marvin says that a diverse workforce begins when we, as leaders, realize we are not the center of the universe. We are the sum of our existence, the product of our family, our experiences and our beliefs. Our view of the world is colored by previous life ...
